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Shipping Policy

At astrotoolsusa, we are committed to providing a reliable and efficient shipping experience for our customers.

Below you will find details regarding our shipping process, including estimated delivery times, shipping fees, and applicable policies.

1. Shipping Destinations

We ship to all U.S. states. At this time, we do not offer international shipping.

Orders placed through our online store can be shipped to addresses within the United States – We have stores in Florida that you can pickup goods from, if it is in stock.

2. Processing Time

  • All orders are processed within 2-3 business days from the date the order is placed, excluding holidays and weekends.
  • You will receive an order confirmation email once your order is processed.
  • A second email with tracking information will be sent when your order has shipped.

Please Note: During peak shopping seasons (e.g., holidays), processing times may take longer, and we appreciate your understanding.

3. Shipping Methods & Delivery Times

We offer the following shipping options:

  • Standard Shipping: Estimated delivery time is 5-7 business days.
  • Expedited Shipping: Estimated delivery time is 2-3 business days.

All delivery times are estimates and can vary based on the shipping carrier and the destination.

4. Shipping Fees

Shipping fees are calculated at checkout based on the weight and size of the items, as well as the delivery location.

The following conditions apply:

  • Free Shipping: We offer free standard shipping on orders over $[amount] within the U.S.
  • Flat Rate Shipping: For orders under $[amount], a flat shipping rate of $[amount] applies to standard shipping.

5. Order Tracking

Once your order has been shipped, we will send you an email containing tracking information so you can monitor the progress of your package. If you have not received tracking information after 2 days (Not including holidays or weekends), then please contact us at [email protected] or +19546969684.

6. Damaged or Lost Shipments

If your order arrives damaged or if your shipment is lost:

  • Damaged Items: Please notify us within 7 days of receiving the product so we can arrange for a replacement or a refund. We will request photographic evidence of the damage.
  • Lost Shipments: If you believe your shipment has been lost, please contact us within 30 days of the shipment date. We will work with the carrier to resolve the issue.

7. Shipping Delays

While we strive to ensure that your order arrives on time, shipping carriers may experience delays due to unforeseen circumstances such as weather, strikes, or other external factors.

Unfortunately, we are not responsible for delays caused by the shipping carrier once the package has been dispatched.

8. Consumer Rights under Florida Law

In compliance with Florida’s consumer protection laws, if an item is damaged, defective, or incorrectly shipped, you are entitled to a refund, replacement, or exchange. If the item is not delivered within the promised time frame, you have the right to cancel the order and receive a full refund.

  • Right to Cancel: Under Florida law, you may cancel your order at any time before the product has been shipped and receive a full refund.
  • Right to Refund for Non-Delivery: If your order is not delivered within the time period stated at the time of purchase (and this delay is not caused by the customer), you may be entitled to a full refund.

9. Incorrect Address

It is the customer’s responsibility to provide a correct and complete shipping address. If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for the additional shipping fees to resend the package.

10. Change of Address

If you need to change the shipping address after placing an order, please contact us immediately at [email protected] or +19546969684. We will make every effort to update the shipping address before the package is shipped.

Once the package is in transit, we are unable to make address changes.

11. Contact Us

If you have any questions or concerns regarding shipping, please don’t hesitate to contact us:

Thank you for shopping with Astrotoolsusa. We appreciate your business and will do our best to provide timely and efficient shipping.