Privacy Policy for AstroToolsUSA [ENG]

Privacy Policy for AstroToolsUSA

Effective Date: December 10, 2024

At AstroToolsUSA, we value your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, astrotoolsusa.com, and interact with our physical stores. By using our website or engaging with our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information when you visit our website, create an account, place an order, or visit one of our physical stores. The types of information we collect include:

Personal Information: Name, email address, mailing address, phone number, and payment information (e.g., credit card details).
Order Information: Details of products purchased, shipping and billing information.
Account Information: Usernames, passwords, and preferences (if you create an account).
Device and Usage Information: IP address, browser type, device type, and browsing behavior on our website (using cookies and similar technologies).
Location Information: If you visit one of our physical stores, we may collect location data to enhance your in-store experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Process Orders: We use your personal and payment information to process transactions, fulfill orders, and send order-related communications (such as shipping updates).
To Provide Customer Support: To respond to inquiries, address issues, and offer support for your purchases and account.
To Improve Our Website and Services: We analyze usage data to improve the functionality, user experience, and security of our website.
To Send Marketing Communications: If you opt-in, we may send promotional emails or newsletters with offers, discounts, or product updates. You can unsubscribe from these communications at any time.
To Manage Your Account: If you create an account with us, we use your account information to provide a personalized shopping experience and manage your orders.
To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, or legal processes.
Warranty Verification: For products that come with a warranty, we may retain your information for as long as necessary to verify your purchase and provide warranty support in the event of a claim.

3. How Long We Retain Your Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including warranty verification and legal obligations. Once your information is no longer needed, we will securely delete or anonymize it. For products that include a warranty, we may retain your information for the duration of the warranty period to facilitate any warranty claims.

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations:

Service Providers: We may share information with trusted third-party service providers who assist with processing payments, shipping, marketing, and website operations.
Legal Compliance: We may disclose your information when required by law, such as to comply with a subpoena or other legal process, or to protect our rights and property.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us understand how visitors interact with our website, customize content, and provide relevant advertisements. You can control cookie settings through your browser or device settings. However, disabling cookies may affect your ability to use some features of our website.

6. Data Security

We take reasonable measures to protect the security of your personal information. These measures include using encryption for sensitive data such as payment information and restricting access to personal information to authorized personnel only. While we take precautions to safeguard your data, please note that no method of transmission over the internet is 100% secure.

7. Your Rights and Choices

You have certain rights regarding your personal information, including:

Access and Correction: You can access and update your account information by logging into your account on our website.
Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails by following the “unsubscribe” link in any email we send or by contacting us directly.
Delete Your Information: You may request to delete your account or certain personal data by contacting us at [email protected]. Please note that we may retain some information as required by law or for legitimate business purposes, such as warranty support.

8. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

AstroToolsUSA
Email: [email protected]
Phone: +19546969684